Returns & Exchanges

At PRIME Home, we are committed to your peak performance and offer a 30-day window for returns or exchanges on all premium sports equipment and gear. To be eligible, items must be in their original packaging and unused condition.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Package Your Gear

  Securely pack the items in their original boxes, ensuring all tags, manuals, and accessories are included to qualify for a full refund.

• 3.
  Attach Shipping Label

  Download and print the prepaid shipping label provided via email and affix it clearly to the outside of your return package.

• 4.
  Receive Your Refund

  Once our warehouse team inspects the equipment, your refund or exchange will be processed within 5-7 business days to your original payment method.